Returns and Right of Withdrawal

You have the right to withdraw from your purchase without giving any reason within a period of 30 days. If you have purchased multiple items in one order, you can choose to return some or all of the items. Your right to withdraw from a purchase expires 30 days after you or a third party designated by you (other than the carrier) has physically received the goods.

If you have ordered multiple items and I cannot deliver all items at once, your right to return begins from the day you or a third party designated by you (other than the carrier) has physically received the last item. If the return period expires on a public holiday, Sunday, Saturday, Christmas Eve (December 24th), or New Year’s Eve (December 31st), the return period is extended to the next business day.

Exchanges
I can not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item. This ensures faster processing and availability of your preferred product.
I suggest you order the correct item as soon as possible to avoid the risk of it being sold out in the meantime.

How to Exercise Your Right to Return
To exercise your right to return, you must notify me by sending an email stating that you are exercising your right to withdraw from your purchase to: contact@annika-barefoot.com.

Important!
Please write this on the parcel:
“Returned goods – no commercial value – Portuguese origin – originally exported from Denmark”

You cannot refuse to accept an item or fail to collect it from the parcel shop. If this happens, the shipping costs will be deducted from your refund. Shipping costs may vary, and I will inform you of the exact amount before processing the refund.

Your cancellation is valid as long as you contact us before the 30-day withdrawal period has expired.

Returning Goods and Associated Costs

If you decide to return your purchase, you must send the item to me without undue delay and no later than 14 days after you have informed by email, of your decision to cancel your purchase. The deadline is met if you return the goods before the 14-day period has expired.

The only cost the customer incurs for returning via the return form is the amount listed below.

Return Shipping Fees:

• Denmark: 45 DKK
• European Union: 9EUR
• Norway: 199NOK
• United Kingdom: 19GBP
• Rest of the World: 39USD

The cost of the prepaid shipping label will be deducted from your refund.

Returned goods must be sent to:
Annika Barefoot
Att.: Annika Woller
Odinsvej 11
8464 Galten
Denmark

Returned items may be delivered to the address by arrangement via email or other communication methods. Your return package must also include a copy of the order confirmation, invoice or other documentation proving your purchase.

You are welcome to use your own shipping system. However, if there are any costs incurred by Annika Barefoot in connection with this, the amount will be deducted from the refunded amount.
Goods cannot be returned as cash on delivery and not to a collection address/parcel locker, unless the return labes states so. You should ensure that the item(s) is properly packaged when you return it. I encourage re-use of the bag, the items got shipped in. All items must be returned in their original packaging. Shoes must be returned in their box; other accessories must be returned in the packaging received by the customer.

You cannot send directly in the shoe box; please use the same bag/box that you received the items in. If the shoes are returned only in the shoe box, we will deduct the cost of a new box plus an administrative fee from the amount to be refunded. You are personally responsible for the package/items until we have received them. Therefore, keep all postal receipts and any track and trace numbers.

For unclaimed packages, all fees in connection with both delivery and the return delivery, including any taxes and duties, will be debited upon the handling of the return.

Provided that all the above return conditions are met, you can expect a full refund within 14 days from the day of the receipt of your package.

Testing Our Goods and Packaging
We recommend trying on the shoes indoors, on a rug or carpet.

You are only responsible for any reduction in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

You may normally examine an item in the same way as you would in a store. However, you must not use it. If you have used it in a way that you should not or in a way that you cannot do in a store, and we cannot resell it at full price, you can expect us to deduct the depreciation amount from the amount to be refunded. If the item no longer has any resale value, we cannot refund the purchase amount. If in doubt, please send pictures to contact@annika-barefoot.com before returning the item.

Refund Upon Cancellation of Purchase
When you cancel a purchase, we will refund all payments received from you for the purchase, including any delivery costs. This does not apply in the following cases:

• If you have purchased multiple items in one order and only wish to cancel part of your purchase, we do not refund delivery costs.
• If you have chosen a delivery method that is more expensive than the cheapest delivery method we offer, you will not be refunded the extra cost.

We will refund the amount without undue delay and in any event no later than 14 days from the day we received your notification of cancellation of the order. However, we may withhold the refund until we have received the returned items, or until you have provided proof of return.

We will refund your money using the same payment method you used for the original transaction unless you have expressly agreed otherwise. Under no circumstances will you have to pay any fees as a result of the refund.